Welcome to the Pure Heart Tantra website. We trust you will find this website informative and useful. The following terms of use apply to all access to and use of this site.
Right to use site and content
You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get Pure Heart Tantra`s prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without Pure Heart Tantra's prior written consent.
Content on or accessed through site
While Pure Heart Tantra has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Pure Wellbeing only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Pure Heart Tantra may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Pure Heart Tantra either by phone on Wgtn 04-384 7070 or PRM 04-905 6363 email on info@purehearttantra.co.nz
Pure Heart Tantra will correct any error or inaccuracy which is brought to its attention as soon as practical.
Massage & Tantra Sessions
Our aim is to provide the highest quality massage treatments available.
We aim to be able to provide you with an appointment time at or close to your preferred time and if we can not do that we will endeavour to arrange another time suitable to you or we will quickly refund your payment.
Sales
We aim to give you the best sales experience possible. High customer service, highest quality products at the best prices with speedy deliveries are our highest priorities.
Delivery of Orders
The delivery address used for the shipment of your order is the exact details supplied by you, the customer. In some instances if the address is not correctly labelled delays may occur. This may result in longer delivery times - up to 3 weeks or more in some instances, so please ensure your details given to us are correct.
New Zealand Deliveries
Deliveries generally take about 3 working days to any part of New Zealand and 4 to 14 working days to any other part of the world. It is important to note that the Customs Agency in the country of destination may randomly delay the delivery of an order for up to 8 weeks as a security measure. This applies to a very, very small percentage of orders shipped and is out of Pure Heart Tantra's control. Furthermore, if no one is home for delivery of your purchase, local postal guidelines will apply.
All orders under NZ$200 posted to an address in New Zealand incur a NZ$6 freight charge.
All orders NZ$200 and over posted to an address in New Zealand are freight free.
Overseas Deliveries
unless you make other arrangements with us, we will contact you prior to shipping your order to inform you of available shipping options & costs and you will need to confirm the shipping method and that you are happy to pay that cost prior to despatch .
All orders are processed as soon as possible. We will inform you of the estimated time of delivery after we have received your order if there will be a delay in delivery.
If you have any queries about ordering from us simply contact us by phone PRM 04-905 6363 or email orders@purehearttantra.com and we will reply as soon as possible.
Courses & Retreats Registrations
We aim to provide high quality courses & retreats in a very safe and supportive atmosphere.
No refunds will be given within 14 days of course or retreat starting date but you may be able to transfer to another course or retreat which may incur a $50 transfer fee. If your course or retreat has to be cancelled you can either receive a refund or a credit.
Your Information is Secure
Pure Heart Tantra recognizes the importance of secure on-line transactions, and we safeguard the privacy of information provided to us through on-line forms. Any data held by us is stored in an encrypted partition on the hard drive on our computer used for orders/registration. Our email virus protection is continually updated and we also use a hardware firewall on our network.
Santu, our online secure processing company's website is equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data. Use a browser, such as Mozilla Firefox, Internet Explorer or Netscape Navigator, that supports SSL.
Please be assured that Santu Online order processing is Secure
The secure padlock appears in every field and paragraph of the secure order processing page. Simply double click on any one of the gold padlock to see a pop up window with the digicert secure license logo.:
Secured by Santu
The check-out and order process for our website is protected by Santu. Their patented fraud protection system ensures the secure transfer of your shopping data.
All your personal and payment data is entered on secure pages and transferred using high grade SSL encryption to protect your data from being intercepted during the transfer on the Internet. As soon as your payment for this order has been approved, your payment details will automatically be deleted from our secure servers.
The SSL certificate which protects this transaction is supplied by Digicert, Inc.
Pure Heart Tantra will cooperate with law enforcement agencies in identifying people who use our services for illegal activities, and may disclose Personal Information or any other information to meet any law, regulation subpoena, or government request. Pure Heart Tantra also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.
All Payments
All prices are charged in New Zealand dollars and include GST of 15%. Products sent overseas will have the GST removed.
Payments made by direct transfer or deposit into our account receive a 2.5% discount.
The prices listed on our website do not include relevant overseas duties and other custom charges that you may incur. Any foreign currency prices listed are indicative, based on current exchange rates which are updated once a day.
Credit Card Payments
If paying by an overseas credit card, the total transaction amount may vary slightly once your order is charged to your credit card, based on the exchange rate used by your credit card company when your order total is applied to your card.
You Are Protected by the New Zealand Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
If the New Zealand Consumer Guarantees Act 1993 applies, you have rights or remedies which are not excluded nor limited by the below exclusions and limits. If you are using this site or its content for business purposes, the below exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.
You Are Protected by the New Zealand Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Refund Policy
If you are not entirely happy with a product you have purchased, please notify Pure Heart Tantra within 14 days of receipt of product so we (you and us) can decide the best course of action. Purchases made by credit card will by refunded by a credit transaction. Purchases made by cheque will need 5 days to clear before we can make a refund.
Procedure If You find a Product To Be Faulty
If a product is found to be faulty please contact us as soon as possible. If the product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
All liability excluded
To the extent permitted by law:
We will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.
Jurisdiction and governing law
This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.
Third party materials
This site contains links to third party websites. These are not controlled by Pure Heart Tantra. They are provided for your convenience only. Please note that Pure Heart Tantra does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.
Intellectual Property rights
All rights reserved All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Pure Heart Tantra (or the relevant content supplier). Pure Heart Tantra is the exclusive owner of all rights in the compilation, design and layout of this site.
Office & Spa: 28 Renown Rd, Raumati South, Kapiti Coast, New Zealand
Telephone: PRM 04-905 6363
Email: orders@purehearttantra.co.nz